This Privacy Notice applies across all websites that we own and operate and all services we provide. For the purposes of this notice, we’ll just call them our ‘services’.
We are committed to respecting and protecting your privacy. This Privacy Notice sets out the type of information we collect from you and what we do with that information.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, payment information, comments on our website(s) and so on. If you can’t be identified (for example, where personal data has been aggregated and anonymised) then this Privacy Notice doesn’t apply.
We may need to update this notice from time to time. Where a change to the notice is significant, we’ll make sure we let you know – usually by sending you an email.
Please feel free to read the whole Privacy Notice, or if you haven’t got much time, you can jump to the section you need using the navigation menu.
Who are we?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Domain Support Ltd. We are a limited company registered in England under company number 05378889. Our registered office is: 26 High Street, Battle, East Sussex, TN33 0EA. We are registered with the Information Commissioner’s Office.
Our principles of data protection
Our approach to data protection is built around four key principles. These are at the heart of everything we do relating to personal data.
Transparency: We will always approach how we process personal data by being open, honest and transparent.
Enablement: We will do everything we can to enable you to maintain your rights in relation to the personal data we collect.
Security: We will do all that we can to ensure the security of the personal data we collect.
Stewardship: We accept the responsibility that comes with processing personal data.
How we collect your data
When you visit our websites or use our services, we collect personal data. The way we collect it can broadly be categorised as follows:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up to participate in the use of our website, such as advertising a service you may offer or participating in a message-board facility. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or our services.
Where we collect personal data, we will only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal or regulatory obligation.
If we don’t collect your personal data, we may be unable to provide you with all of our services, and some functions and features on our websites may not be available to you.
Cookies are text files that are automatically placed on your device by many websites. They are used to improve the performance of a website, for remembering preferences, for making your experience on a website smoother and to provide website owners with information on how the website is being used.
However, to get a better understanding of how to get control of cookies on your system, we suggest that you go to www.aboutcookies.org – they have lots of up-to-date information about how to manage cookies in the latest internet browsers.
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- providing you with information you’ve requested from us or information we are required to send you
- operational communications, like changes to our website and services, security updates, or assistance with using our websites and services
- marketing communications: if you are a customer/registered user of our website we might contact you by email, unless you have asked us not to
- asking for your feedback or to take part in any research we may conduct.
To support you: This may include assisting with the resolution of technical support issues or other issues relating to our website or services. This support is likely to be by email.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring the use of our websites and your use of our services so we can keep improving.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- third party service providers who assist us to use the personal data to, for example, support delivery of or provide functionality on the websites, or to deliver our services to you
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of all or any part of our business
- other people, but only where we have your consent.
We will only store or transfer your personal data in the UK. This means that your personal data will be fully protected under the General Data Protection Regulation.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
If you would like more detailed information, please feel free to contact Domain Support Ltd.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it. For example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements.
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s securely destroyed, deleted, or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just send your request to Domain Support Ltd.
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data.
You can exercise these rights at any time by sending an email to Domain Support Ltd.
If you’re not happy with how we’re processing your personal data, please let us know by sending an email to Domain Support Ltd. We will review and investigate your complaint, and try to get back to you in a reasonable time frame. You can also complain to the Information Commissioner’s Office. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As an ‘online’ company, we prefer to communicate with you by email – this ensures that you’re in contact with us quickly and assists in complying with any regulatory time frames.